Many enterprises struggle to provide a good end user experience, whether the solution isn’t what the business needs, or if business is regularly disrupted, the end result is the same, less than happy business users.

Ensuring the business has a good experience of your IT services requires a sound understanding of your business and underpinning services, how they relate to one another, a map of all components of the service, and the appropriate support tools and process to ensure the service runs as planned.